Introduction
Riviera Pool Service ("Company," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rivieraoutdoorliving.com, contact us by phone, email, or SMS text message, or use our pool cleaning and maintenance services.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
Information We Collect
We may collect the following categories of personal information:
- Contact Information: Name, phone number, email address, and service address.
- Service Information: Details about your pool, service history, and maintenance preferences.
- Communications: Records of calls, emails, and text messages exchanged with our team.
- Website Usage Data: IP address, browser type, pages visited, and referring URLs collected via cookies and analytics tools.
- Payment Information: Billing address and payment method details (processed securely through third-party payment processors; we do not store full card numbers).
SMS & Text Message Communications
By providing your phone number and opting in to receive text messages from Riviera Pool Service, you consent to receive SMS and MMS messages including appointment reminders, service updates, quotes, and promotional offers.
Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and plan.
You may opt out at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further SMS communications. To opt back in, reply START.
For help, reply HELP or contact us at rivieraoutdoorliving@gmail.com.
We do not sell, rent, share, or transfer your phone number or SMS consent to third parties for their own marketing purposes. Your information is used solely to communicate with you about Riviera Pool Service.
SMS communications may include:
- Appointment confirmations and reminders
- Technician arrival notifications
- Service completion summaries
- Quote follow-ups and promotional offers
- Important service alerts or updates
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and manage pool cleaning and maintenance services
- Communicate with you via phone, email, or SMS about your service
- Send appointment reminders and service notifications
- Process payments and send invoices
- Respond to inquiries, questions, and support requests
- Improve our website, services, and customer experience
- Comply with applicable laws and regulations
How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
- Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, SMS platforms), bound by confidentiality obligations.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to affected users.
- With Your Consent: For any other purpose with your explicit consent.
We never share your mobile phone number or SMS opt-in data with third parties for marketing purposes.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out of SMS: Reply STOP to any text message to unsubscribe at any time.
- Opt-Out of Marketing Emails: Click the unsubscribe link in any marketing email.
To exercise any of these rights, contact us at rivieraoutdoorliving@gmail.com.
Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Business: Riviera Pool Service
- Email: rivieraoutdoorliving@gmail.com
- Phone: (813) 403-3720
- Service Area: Orlando, FL and surrounding areas